All orders will be shipped once payment has been validated. As a security measure, prior to processing your order we may contact you to manually confirm your address and credit card details.
All goods in stock will be dispatched within 48 hours of receiving your order (excluding weekends). Delays can occur during peak times such as Christmas and long weekends – please be patient.
Delivery within New Zealand
Delivery is based on standard courier times, 3-5 days to most places in the North Island and 1-2 days to the South Island. Providing a business address with a street address is often quicker and more convenient but please contact us if you have no alternative other than to have the goods sent to a rural delivery address.
If a customer is not present for a delivery, the relevant carrier may leave the goods at the delivery address at the owner’s risk unless we have been requested not to.
Garhauer Marine NZ Ltd can assure you the goods will be sent overseas in the most economical way. However, International orders may be subject to additional shipping costs. An invoice including freight will be sent by email to you before goods are shipped.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Returns and Refunds
If you find you have selected a product that is not suitable for your purpose (rather than having a product recommended by us), even if you have used it, send it back to us within one month of purchase and we will replace it for the correct size and you pay the difference in price, plus freight to get that replacement to you. Returned goods are your responsibility until they reach either us in NZ (or Garhauer USA – see Goods under guarantee below). We therefore recommend you send them by track and trace post or courier. The cost of returning goods is at your expense. We will refund the value of the item returned; delivery and packaging costs are not refundable. In the unlikely event that your order arrives damaged, please notify us within 4 working days.
Goods returned under Guarantee
In the rare event of a product failure it needs to be sent to the Garhauer USA factory, so the manufacturer can ascertain the problem and the need to modify the design. A replacement product under the 10 year unconditional guarantee will be sent from the USA. A letter explaining how the product was used, plus the extent of the failure, should be included along with your delivery address and contact phone number. Address goods to: Bill Felgenhauer, President, Garhauer Marine USA, 1082 West Ninth Street, Upland, Calfornia 91786, USA.
Back Orders for ‘Out Of Stock’ items
In the event of a product being out of stock, we will place your order on back order and advise you of this by email. You may cancel your back order at any time.
If you have any questions please contact us.