Shipping Terms and Conditions - Garhauer New Zealand


Buy online with Confidence

Manufacturer’s unconditional 10 year guarantee

"dollar for dollar, absolutely the best marine hardware you can buy anywhere"

GARHAUER USA believes there is no better value in a dependable, long wearing line of blocks available anywhere. As long as you use the correct size block for the job, they are so confident that if any block fails in the first ten years you own it, if you send it back to wherever you purchased it from, they will replace it.
 

Buy online with confidence – money back guarantee

When buying online from Garhauer Marine NZ Ltd, we hope your Garhauer products exceed all your expectations. However, if you are not entirely satisfied when you receive them, you may send them back to us in the same condition as you received them, unused and in original packaging and we will happily provide you with replacements or refund your money for the purchase price of the goods excluding freight.
This money back guarantee applies to within a 10 business day period of your receiving the goods, unless you have contacted us to make other arrangements.

Returns and Refunds

If you find you have selected a product that is not suitable for your purpose (rather than having a product recommended by us), even if you have used it, send it back to us within one month of purchase and we will replace it for the correct size and you pay the difference in price, plus freight to get that replacement to you. Returned goods are your responsibility until they reach either us in NZ (or Garhauer USA - see Goods under guarantee below). We therefore recommend you send them by track and trace post or courier. The cost of returning goods is at your expense. We will refund the value of the item returned; delivery and packaging costs are not refundable. In the unlikely event that your order arrives damaged, please notify us within 4 working days

Goods returned under Guarantee

In the rare event of a product failure it needs to be sent to the Garhauer USA factory, so the manufacturer can ascertain the problem and the need to modify the design. A replacement product under the 10year unconditional guarantee will be sent from the USA. A letter explaining how the product was used, plus the extent of the failure, should be included along with your delivery address and contact phone number. Address goods to: Bill Felgenhauer, President, Garhauer Marine USA, 1082 West Ninth Street, Upland, Calfornia 91786, USA.

Online Security

We understand that you’re concerned about the security and privacy of online transactions. Nowadays, there’s so much coverage of online fraud and identity theft that we realise we have to earn your trust on a daily basis. We promise to protect your personal and credit card information with the highest level of data privacy and security.

We employ state-of-the-art data encryption to ensure safe and secure transactions on our website. Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You’ll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar will turn dark yellow. You’ll also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).
Rest assured that your personal and private information remains secure and private when trading with us.

How do you know we are a legitimate organization?

Our SSL certificates are provided by leading certificate authority, Comodo. Comodo only provide High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation. To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

Shipping

Goods will be shipped once payment has been validated.
Credit Card Payments are validated through 3tier using a 100% secure server.
As a security measure, prior to processing your order we may contact you to manually confirm your address and credit card details.
All goods in stock will be dispatched within 48 hours of receiving your order (excluding weekends). We will advise you if any of your chosen items need to be backordered, please allow up to 4 weeks. Items maybe shipped earlier depending on supply.

Delivery within New Zealand

Delivery is FREE!* to any street address within the North and South Island of New Zealand. Sorry - we still need to charge a small rate to rural delivery addresses. Providing a business address is often quicker and more convenient.
Please contact us if you have no alternative other than to have the goods sent to a rural delivery address. A suggestion for rural customers is that they use a friend or relative in a nearby town as their delivery address.

Delivery is based on standard courier times, 1-2 days to most places in the North Island and 3-5 days to the South Island. 

International Delivery

Garhauer Marine NZ Ltd can assure you the goods will be sent overseas in the most economical way. However, International orders may be subject to additional shipping costs. An invoice including freight will be sent by email to you before goods are shipped.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

 
Back Orders for ‘Out Of Stock’ items

In the event of a product being out of stock, we will place your order on back order and advise you of this by email. You may cancel your back order at any time.

Privacy Policy - Your Details Are Safe With Us!

We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information that we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.
 

If you have any other questions please contact us today